Contact us

From forms to frequently asked questions, you’ll find it right here. Or get in touch with our friendly Member Care team. They’ll be happy to help.

find our address here

We're currently receiving an unusually high number of calls, which may result in longer wait times. To help as many members as possible, we have temporarily switched off our web chat service.

For faster service, you may find answers to common questions on our merger update page or by logging into your online account. If your enquiry is not urgent, you can also reach us via email using the form below, and we'll get back to you as soon as possible. Thank you for your patience and understanding—we appreciate your support.

HANDY LINKS

GET IN TOUCH

Chat

Use the webchat window so one of our team can help you now.

Call

Phone us on 1300 547 873 (Australian callers) or +61 2 8031 5600 (Overseas callers), weekdays between 8.30am and 5.00pm AEST/AEDT.

Write

Complete our contact form below.
We’ll get back to you as soon as we can.

Our New South Wales locations

TO MAKE AN APPOINTMENT PLEASE CALL 1300 547 873

Sydney head office

Level 12
28 Margaret St
Sydney NSW 2000

Melbourne head office

321 Exhibition Street
Melbourne VIC 3000

Newcastle

Konara
15 Lambton Road
Broadmeadow NSW 2292

Wollongong

Shop 2
60 Burelli St.
Wollongong NSW 2500

Albury

1/557 Young Street
Albury NSW 2640

Ballina

Shop 7 Wigmore Arcade
141 River St.
Ballina NSW 2478

Tamworth

The Atrium
Via Shop 7
345 Peel St.
Tamworth NSW 2340

Parramatta

Level 49
10 Darcy Street
8 Parramatta Square
Parramatta NSW 2150

Orange

Hive Orange
25-27 McNamara Street
Orange NSW 2800

LET'S BOOK SOME TIME

Depending on the type of advice you need, you can book an appointment with us. Give us a call on 1300 547 873, use the LiveChat window below or book a walk-in appointment. 

ADVICE

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GENERAL ADVICE

Call, chat or book a walk-in appointment for General advice about your Active Super account.

Find out more
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PERSONAL ADVICE

For financial advice that's tailored to your personal needs, talk to one of our planners.

Request an appointment
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RETIREMENT HEALTH CHECK

Are you on track for retirement? Take our Retirement Heath Check and see.

Request an appointment

SEND US A MESSAGE


Let us know in a few words how we can help and we’ll get back to you as soon as we can.

Please do not include any identifying personal or financial information.

NOT HAPPY?

Let us know so we can put it right.

See our Complaints Procedure