privacy policy

View the Active Super Privacy Policy.

PRIVACY COLLECTION STATEMENT

The information provided on this website is collected by LGSS Pty Limited (ABN 68 078 003 497) as Trustee for Local Government Super (ABN 28 901 371 321) (‘Active Super’) for the purposes of administering accounts and letting you know about other services, products and benefits offered by Active Super. If you do not provide the requested information, Active Super may not be able to perform these services. Your personal information may be shared with our administrator, other superannuation trustees and other services providers, in order to be able to provide our services to you. We may provide information to government, regulatory or other bodies if required by law. For further information about how we manage and protect personal information, please refer to our Privacy Policy or by calling us on 1300 547 873. It sets out how we use the information we hold about you, how you can access and correct the information, how you may complain about a breach of privacy and our process for resolving privacy related enquiries and complaints. You may opt-out of receiving direct marketing communications by contacting us using the details provided in the Privacy Policy or by using the relevant opt-out facilities provided in each communication (e.g. an unsubscribe link). 

If you believe your privacy has been breached or you have a privacy complaint, you should write to:

Complaints Resolution Manager
Active Super
PO Box H290
Australia Square NSW 1215

or you can call 1300 547 873 between 8.30am and 5.00pm, Monday to Friday, and make the complaint to our Member Services team.

If you are not satisfied with the response from the Privacy Officer, you may lodge a complaint with the Office of the Australian Information Commissioner which can be contacted at:

Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001

Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Web: oaic.gov.au

For more details please view our Complaints Resolution Procedures document.